Frequently
Asked
Questions

With the latest equipment and a fleet of modern vacuum trucks, our team are trained to offer you with the best service available.

A septic tank is a holding tank made to receive sewage and it is mainly a liquid/solid diverting system which keeps the content for a period of time and then releases a clarified waste via an outlet to a soak away. An anaerobic bacterial ecosystem builds up in the tank which decomposes the waste materials in the tank. As the name septic implies, the sewage getting into the tank becomes septic. It’s possible that sometimes smells will be noticed from anywhere in the drainage system. Some septic tanks may have a power pump installed following the system to pump the effluent away.

Maintenance: Have the tank emptied frequently. Ensure that the outlet has a t-piece (dipper) installed to avoid solid debris heading down to the soak away and ultimately blocking it up. Do not connect any rain or surface water drainage into your tank. Have the pump (if installed) examined & cleaned frequently to ensure good performance.

A sewage treatment plant cleans and gets rid of contaminants from home sewage utilizing a mixture of physical and natural procedures. Typical applications for a treatment plant include isolated dwellings, small neighbourhoods or developments, refurbishments and other rural dwellings without any other mains drainage. Sewage treatment plants are usually installed underground and can have a power source. Sewage treatment plants require emptying and servicing on a frequent basis depending on the manufacturer’s instructions.

Maintenance: Have the system emptied and serviced according to the manufacturer’s instructions. Avoid excessive use of home detergents, bleaches or other chemicals that may irritated the natural process.

A pumping station can either have one or two pumps, depending on its application. They are often used for either pumping surface water or sewage. Single pump systems are usually for home dwellings and twin pump systems are generally for commercial applications such as a nursing home, a hotel or a company. The pumps move the sewage from the dwelling to the mains sewer. It is important that the systems are serviced frequently depending on the manufacturer’s recommendations.

Maintenance: Have the system serviced according to the manufacturer’s instructions. Don’t put the following down the sinks/drains: Grease, fat, oil, wipes, cotton buds, tooth picks, sanitary products etc. Don’t use your bathroom as a rubbish bin!

There could be odours, persistent damp areas and/or lush green development in areas around your system. Your toilets may not be flushing away properIy and perhaps making a gurgling sound. There may be leaking sewage from around a manhole cover. You could have tripping electric systems (pumping stations and sewage treatment plants).

Problems hardly ever occur if you have your system serviced and/or emptied frequently. However, should a problem arise, and you cannot locate or deal with it yourself, please call us on 1800 677 560.

If you can’t find the answer to your query here, please get in touch and we’ll be pleased to help you. 

Phone: 1800 677 560